faq

In our sincere attempt to cure your anxieties, this section tries to address every query of yours. Please sift through the questions listed below, to see if your doubts coincide with any of them. In case what you seek is not present in the content given underneath, we would be more than glad to answer your concerns!

1. General Questions

  • So what do you exactly do?

    We are a top-notch PSD conversion company. We work closely with businesses, freelancers, and agencies to develop Pixel Perfect and W3C Validated themes for them. We accept designs in the form of PSDs or in any other format including, but not limited to, AI, PNG, JPEG, and GIF, and code them in XHTML/HTML5 and CSS3. We also integrate the converted themes with 3rd party applications like WordPress, Joomla, Magento, Drupal or any other CMS.
  • What does ‘PSD to HTML’ mean?

    PSD is the default format of a Photoshop design file. The term 'PSD to HTML' symbolizes the transformation of a design file into a Hypertext Markup Language(HTML) page, created specifically for the Internet. It's a process that involves XHTML/HTML and CSS coding.
  • Which file formats do you accept for PSD to HTML conversion?

    You can send us your design files in any available format, no matter if it's a PSD, AI, JPEG, PNG, GIF, PDF, INDD, etc.
  • No Responsive Designs?

    No problem! Our professional team can create tablets and smartphones mockup for you by realigning all the elements from the desktop mockup.
  • How would a W3C validated code help me?

    W3C is a global organization that formulates the guidelines for the Internet. A W3C Validated code ensures compatibility and cohesion with various other technologies which would be beneficial for your website. For both HTML and CSS, W3C guidelines are already laid out. We abide by them.
  • What is Browser and Platform Compatibility?

    The term Browser Compatibility means that the designs we convert into Themes/Templates would look and behave the same on all the web browsers. By Platform Compatibility it implies that the converted themes/templates will function on all the operating systems.
  • What’s your Turnaround Time?

    We convert your First page in 8 working hours and your subsequent pages in the following 2-3 hours.
  • Do you sign an NDA?

    Yes, we do sign an NDA.
  • Would you keep a copy of My Project? If Yes, for how long?

    We do keep the backup files of your project. As in case you happen to delete something by mistake, you can come back to us and retrieve it. Your files stay with us for a maximum period of 6 months.
  • Is there a Maintenance Period too?

    We do offer a maintenance period of 30 days.
  • What about the support? Do you respond to Phone calls?

    You'll get a 24/7 dedicated customer support from us through Live Chat, Email, Instant Messaging and Phone.
  • Would you feature me in your Portfolio prior to my approval?

    No, we won't. We will showcase your logo or themes we develop for you on our Portfolio page only after getting prior approval from you.
  • What if we’re not happy with your service?

    We will work with you until all your issues are resolved. We will try to exceed your expectations in every possible way. But in case you still feel unsatisfied, with our Money Back Guarantee in place, your amount will be transferred back to you.

2. Technical Questions

HTML/CSS

  • Is transformation of old HTML files into XHTML/CSS achievable?

    The word 'impossible' is not available in our dictionary. Our developers are highly skilled, and can do anything you ask for. Just specify this as a requirement to us while placing the order with us.
  • Which all browsers would be supported if I go for CSS3?

    The latest versions of all major web browsers support almost all the CSS3 properties. Having said that, we ensure that all converted themes are compatible with Google Chrome, Mozilla Firefox, Opera, Internet Explorer and Safari.
  • Is your code automated or manual?

    Though there are plenty of software available in the market for writing codes, but we always prefer to rely on our hands. Hence, all our converted themes carry hand-coded HTML & CSS codes.
  • How can an SEO Semantic code help me?

    An SEO Semantic code grants your site a higher visibility on search engines such as Google and Bing. For example, as per SEO's perspective, the <h1> tag is used to define the main headline or the heading on a web page.
  • Can I also get a CSS framework such as Blueprint or 960 grid?

    Yes, you can. In fact, our developers are well skilled in using CSS frameworks, and apart from 960 grid and Blueprint we also offer 1140 grid and Bootstrap along with a variety of layout options. All that falls under our add-on features. If you would like us to use any of the available frameworks in your project, please specify the same while ordering with us.
  • Would my code work with Internet Explorer 6? Do you use hacks for it?

    We would test your code on IE6 to ensure that it functions properly on it. We do not employ CSS hacks for Internet Explorer version 6. We use "conditional comments" like; <!—[if IE6]-->, in different CSS files, but only if it's required.

WordPress

  • Can I get a WordPress Theme for my existing WordPress site keeping my current content usable.

    We treat every project differently. In this case, since you want to go from WordPress to WordPress, we would like to have a closer look into your old database plus your existing theme's functionality to find out the how it's been done in it. And likewise we will devise a solution for it.
  • What does it mean by Custom Post Type?

    It's an attribute that helps you generate a diverse variety of content in WordPress. There are around 5 different kinds of Custom Post Type used by WordPress namely; Attachment, Page, Post, Nav Menus and Revisions. WordPress version 3.0 or Higher providesyou the ability to include your chosen custom post type and use it in a variety of ways.
  • Can PHP be used in WordPress widgets?

    Yes, that's right. There's a WordPress Plugin that enables us to do it. For this we would have to examine your request in detail to see how we can help you.
  • What does an Additional Page Template mean?

    It means that after you've built a theme, you can put individual web pages to use in a particular custom web page template. The new template would then prevail over the preceding default page.php page template that is incorporated in the theme.

Javascript

Implementation

  • What all do I get at the quoted price?

    The amount given on our order now section would include the selected CMS functionality. And the theme would cover the web pages that are there in the markup.
  • Can you install the theme on my server?

    Yes, we do the installation on your server. However, to do that we would need certain details from you like;
    - http link (for the server folder)
    - FTP access
    - If you can, then arrange for the phpMyAdmin access
  • To whom would the final themed CMS belong?

    The client will have the exclusive rights for the developed theme, which means that you can sell it to anyone or use it on your own website.
  • Can a theme be created around a given mark-up?

    By all means. Bring your HTML and CSS files to us for examining. After scrutinizing it we would let you know if it's good enough for implementing or going for a new markup altogether would be more beneficial.

Email Templates

Mobile Templates

3. Payment Questions

4. After Sales Questions

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